IT Systems Administrator

REF. 2494
IT Support
Full Time

Duties & Responsibilities:

  • Handling Second Level Support of Service Requests, being Remote or Onsite, as required, in a professional and timely manner.
  • Improve customer service, perception, and satisfaction.
  • IT support relating to technical issues involving Microsoft’s core business applications, as well as virtual environments built on Microsoft, VMware and so on.
  • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, Microsoft 365, Azure and so on.
  •  Support disaster recovery solutions.
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
  • System documentation and consulting services to include system reviews and recommendations.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
  • Ability to work in a team and communicate effectively.
  • Escalate service or project issues that cannot be completed within agreed service levels.
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
  • Develop in-depth knowledge of the service catalogue and how it relates to customer’s needs.
  • Responsible for entering time and expenses in ConnectWise as they occur.
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
  • Work through project tickets and phases in ConnectWise as assigned by a Project Manager.
  • Enter all work as service or project tickets in ConnectWise.
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.

Closing Date

Job Title

IT Systems Administrator

Job Type

Full Time

Experience Level

5+ Years


€33,000 TO €38,000


Information Technology

Required Skills

Candidates must have impeccable interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.

5 years of relevant hands-on experience within a technical environment.

Understanding of support tools, techniques, and how technology is used to provide IT services.

Fluent in written and spoken English.

Attention to detail.

Great technical awareness: able to match resources to technical issues appropriately.

Good diagnosis skills with regards to technical issues.

Typing skills to ensure quick and accurate entry of service request details.

Education + Experience

Candidates should possess relevant IT Certifications including but not limited to:

A BA/BSc, preferably in computer science or a related field will be considered an asset.

Professional IT Certifications, such as: Microsoft 365 Certified: Modern Desktop Administrator Associate and\or Microsoft Certified: Azure Administrator Associate

About the Company

Having almost two decades of experience within the IT field this client has the knowledge and expertise to help businesses stay ahead of the curve. They work closely with all clients, ensuring they receive personalized attention and customized solutions to meet their unique needs. Their satisfied clients, some of whom have been with them for over a decade, recommend their services to others, making them the go-to IT partner for businesses of all sizes.