Front Office Administrator

REF. 1471
Mriehel
Administrative
MS Excel
MS Word

The Front Office Administrator will be the first point of contact for the company, welcoming guests, greeting walk-ins, and redirecting phone calls while also managing the front office daily and performing administrative tasks.

 

Responsibilities

 

  • Greet and welcome visitors as soon as they arrive at the office
  • Direct visitors to the appropriate person and office
  • Answer, screen, and forward incoming phone calls in a timely and courteous manner and provide information to caller inquiries
  • Ensure reception the area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
  • Provide basic and accurate information in person and via phone/email
  • Receive, sort, and distribute daily mail/deliveries
  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
  • Order front office supplies and keep an inventory of stock
  • Up-sell and/or cross-sell products within the Company’s portfolio
  • Over-the-counter sales and issuing quotations for domestic products
  • Monitor and replenish the stock in a timely manner
  • Keep updated records of office expenses and costs
  • Perform other clerical receptionist duties such as filing, photocopying, and scanning
  • Responsible for the petty cash and daily reconciliation of petty cash
  • Issue invoices and VAT receipts for handled sales
  • Maintain customer trust relationship by keeping service information confidential
  • Attend any training provided by the Company and undertake the respective assessments accordingly
  • Any other duties as may be necessary from time to time, and any other duties as assigned by the line manager, or any other person designated by him/her

 

Working hours are between 07.00 and 16.00hrs, however, preference will be given to candidates who would be available to work until 17.00hrs. Remuneration will be commensurate with experience and weekly working hours.

Closing Date

Job Title

Front Office Administrator

Job Type

Full Time

Experience Level

1 - 3 years

Salary

€20,000 to €22,000

Industry

Security & Surveillance

Required Skills

Proven work experience as a Receptionist, Front Office Representative, or similar role Hands-on experience with office equipment Professional attitude and appearance Solid written and verbal communication skills Ability to be resourceful and proactive when issues arise Excellent organizational skills Multitasking and time-management skills, with the ability to prioritize tasks

Microsoft Office

Customer service attitude

Maltese & English

Education + Experience

Able to work and liaise with various departments within the organisation Punctual, organised, and dependable and able to prioritise workload Clear communicator and an active listener Able to keep up to date with electronic equipment (such as phone system/PA system

Professional behaviour

‘can-do’ attitude

About the Company

Malta’s leading fire, safety, and security provider. They are at the forefront of cutting-edge solutions that protect homes and businesses. Therefore, constantly evolving. And to help do that they need people who think the same; people with the desire to play their part in making the world a safer place. Working there is not just a job - it’s a career and they even have their own training academy for the team’s growth and constant education.